FAQ

At Southern Orthopaedic Specialists, we strive to provide our patients with the access to exceptional orthopaedic care they deserve. Here you will find answers to the most frequently asked questions about orthopaedics, our staff, policies, common tests and treatments.  If you have any questions that are not answered, please call our office (504) 897-6351  or send us an email  main@southern-ortho.com  so that we may be of further assistance. 

FAQ Categories

The doctors at Southern Orthopaedic Specialists have combined over 140 years of experience in the practice of orthopaedic surgery. Our practice has continuously served the New Orleans community for over 60 years and cared for patients throughout the region including our high school, college and professional athletes.

All of our doctors have completed accredited training in Orthopaedic surgery as well as additional advanced fellowship training in the more prestigious training programs in the United States. Institutions where our doctors have trained include:

 

At your initial visit, you will meet and discuss your problems and concerns and will be evaluated personally by your doctor. Your doctor will discuss your condition and treatment options. If you and your doctor determine that surgery is the best option, your procedure will be performed directly by your doctor. While our doctors often teach students and surgeons in training in our clinic, students do not perform surgical procedures. At Southern Orthopaedic Specialists, your surgery will be performed personally by your doctor.

The amount that you will have to pay will depend on if you have insurance or not and what your individual insurance benefits are. All insurance policies are verified at the time of your visit but we are only provided with an estimate from your insurance company, no benefits are guaranteed until the claim is processed. You will be responsible for any Co-payment, Deductible or Co-Insurance percentage that your insurance company advises our office that you should be responsible for. If you do not have insurance a $250.00 deposit is required, which will normally cover your first visit and an x-ray, you will be responsible for any additional treatment costs such as injections, casts or splints at the time the treatment is rendered.

Orthopaedic is a branch of medicine that specializes in the treatment of injuries or illnesses of the musculoskeletal system. Click here for a full listing of our services

Yes, all of the physicians at Southern Orthopaedic Specialists are Board Certified

We do not accept walk-in patients but please call our office; many times one of our physicians will be able to see you the same day for an acute injury. All other new conditions will be scheduled as soon as possible.

Yes, we maintain wheelchairs on the 1st floor at both of our clinic locations for our patients’ convenience.

Yes. Although the exposure to radiation is kept at an absolute minimum, you should always let our Radiological Technicians know if you suspect that you could be pregnant.

You should go to the Emergency Room of the nearest hospital in the case of an emergency. Our office is not equipped to handle Emergency Situations.

You can now print out your medical notes directly thorough our Patient Portal. HIPAA laws require that certain procedures be followed to release copies of a patient’s medical record, including documentation of the request. Healthport is the company that we utilize to ensure all applicable laws and procedures are followed. If you request a copy of your records from our office that request will go to Healthport and there will be a fee for the copies. If you print them yourself through our portal there is no charge.

It normally takes 7 to 10 days for forms to be completed. Healthport will be completing these forms, there is a charge of $25 per form to be completed payable to Healthport. You can contact a Healtport representative in our office at (504) 897-6351 X 194 for additional information.

Southern Orthopaedic Specialists will contact your insurance company on your behalf to obtain an authorization for any MRI, CT, Physical Therapy Services, Medical Equipment or other Procedure that is ordered by one of our physicians. Please allow 5 to 10 business days for your authorization to be obtained (depending on the turnaround time of each individual insurance company). Once we have the authorization number for your procedure we will provide the authorization number along with the physician’s order to the facility of your choosing and they will contact you to schedule your procedure or therapy services. If you are not contacted in a reasonable amount of time to schedule your procedure please let our office know and we can assist you.

For MRI, CT Scans or Epidural Steroid Injections please contact – Rachel at (504) 897-6351 X 151

For Physical Therapy Authorizations please contact – Glynda at (504) 897-6351 X 195

For Surgery Authorizations and Estimates please contact – Clara at (504) 897-6351 X 114

Yes. We offer Physical Therapy at both locations. We have Five (5) Physical Therapists that work closely with our Physicians to ensure safe, appropriate care is provided.

Metairie Office Physical Therapy Phone Number is (504) 212-4153

Napoleon Office Physical Therapy Phone Number is (504) 212-4115

Yes you can be treated at our office but we will not file your claim to your Auto Insurance. You can use your private health insurance if auto accidents are a covered benefit (check with your insurance company), if you have an attorney they can sign a letter of guarantee for your treatment or you can pay cash and file to your Auto Insurance yourself and they can reimburse you for your expenses.

We want to process your request for prescription refills as quickly as possible. When you need a prescription refill, please notify your pharmacist or call our office. Calls received after 3:00 pm for routine refills will be handled on the next business day. Our office policy is to refill prescriptions only during office hours. All scheduled pain medication require a written prescription, please allow yourself time to come pick up the written prescription from our office.

We will need the name of the medication, pharmacy name, and pharmacy phone number. In addition, we will need the patient’s name, address and date of birth to ensure proper medication control. Please have this information ready when you call our office. During evenings, weekend and holidays, the doctor on call may not have immediate access to your records. Therefore, routine prescriptions cannot be refilled during this time. Please contact our office during office hours and before your medication has completely run out.

We accept the following insurances:

Aetna – HMO, POS, Elect Choice, Managed Choice POS, Aetna Choice POS II, Aetna Select, Open Choice PPO, National Advantage, Medicare Advantage HMO, Medicare Advantage PPO and Medicare Advantage POS

Blue Cross Blue Shield – HMO Louisiana, Preferred Care PPO and Blue Connect

Office of Group Benefits – Pelican HRA 1000, Pelican H.S.A 775, Magnolia Local, Magnolia Local Plus, and Magnolia Open Access

Cigna – HMO, PPO, and Open Access Plus

Coventry Healthcare –HMO, PPO, POS, and Medicare Advantra HMO

FARA

Humana – PPO, HMO, HMO-X, POS, EPO, Medicare PPO, Medicare POS, Medicare HMO, Humana Gold Plus

Louisiana Medicare

LWCC

PPO Plus

United Healthcare – Note: Compass plan usually requires a referral from your PCP

*We are not in network with United Healthcare Community Plan

Vantage

Wellcare

Workers Compensation – Louisiana Only

Note: We will accept Tricare/ Champus products on an out-of-network basis EXCEPT for TRICARE PRIME

 

Southern Orthopaedic Specialists Insurance Disclaimer

To meet the needs of our growing patient population, Southern Orthopaedic Specialists, a division of LMG, LLC, strives to participate with most health insurance companies. Healthcare is an ever-changing environment, therefore, we suggest that you consult your insurance company to determine if we are providers for your specific plan.

Crescent City Surgical Center – 3017 Galleria Blvd, Metairie, LA 70001 (504) 830-2500

East Jefferson General Hospital – 4200 Houma Blvd, Metairie, LA 70006 (504) 454-4000

Jefferson Ambulatory Surgical Center – 2701 Lake Villa Dr # B, Metairie, LA 70002 (504) 274-3100

Ochsner Baptist Medical Center – 2700 Napoleon Ave, New Orleans, LA 70115 (504) 899-9311

Touro Infirmary – 1401 Foucher St, New Orleans, LA 70115 (504) 897-7011

Children’s Hospital – 200 Henry Clay Ave, New Orleans, LA 70118 (504) 899-9511

An injured workers does have the freedom to choose his/her treating physician, however, permission must be obtained if you wish to change providers within the same field of specialty. The physician must obtain approval for treatment from your insurance carrier unless it is an emergency situation. This approval can take up to five working days to obtain. Your employer can require you to be examined by a physician of his/her choice. Your failure to submit to any reasonable examination may cause your compensation payments to be temporarily suspended.

All medical bills should be sent to your employer or the insurance carrier. If you are receiving a bill from our office please contact our billing department at (504) 897-0674 there may be a problem with the information that we have on file.

NO, your private health insurance will not cover injuries that occurred at work unless you have a letter of denial of the claim from your Workers Compensation Carrier. If you use your private health insurance and do not report the claim in a timely manner to your employer and follow all of the general workers compensation rules you may receive a denial for treatment from both your health insurance carrier and your workers compensation carrier and then you would be responsible for all bills.

Our medical office hours are from 8:00am to 5:00pm, Monday through Friday. Appointments can be made by telephoning our office between the hours of 8:30 am and 4:30 pm at (504) 897-6351 Option 1. Appointment Requests can also be made from our website at any time and someone from our office will respond to your request.

We have two office locations to best serve your needs.

Our Uptown office is located at 2731 Napoleon Ave. New Orleans, LA 70115 directly across the median from the Ochsner Baptist Emergency Room. Covered parking is available.

Our Metairie office is located at 1615 Metairie Road Metairie, LA 70005 close to the Metairie Road Bonnabel Blvd Intersection. Between St. Catherine’s Church and Aucoin Heart Jewelers

  • Photo Identification – Driver’s License, State ID or Passport
  • All Current Insurance Cards
  • A list of current medications that you are taking
  • A list of medications to which you are allergic
  • Any x-rays, MRI’s, CAT Scans, or bone scans related to the treatment of your condition/illness.
  • If you have had previous surgery elsewhere, please bring a copy of your Operative Report
  • Your co-pay or form of payment for your visit. We accept personal check, cash, Visa, MasterCard or Discover.

Yes, please click here for our new patient forms. These forms are in pdf format and require Adobe Acrobat Reader to print the provided forms. We also ask that you provide us with your e-mail address upon scheduling and you will be able to sign up for our Patient Portal where you will be able to provide all of you previous medical history, see the date and time of your next appointment and print out copies of your medical notes at your convenience.

 

You should contact your health plan for the most current information regarding your benefits.